Refunds & Returns
Thirty days, in plain terms: wrong, damaged, or defective is refunded or replaced in full — and change of mind is welcome too.
If something arrives wrong
If something arrives wrong — a misprint, damage in transit, or a defect — tell us within 30 days of delivery and we will refund or replace it in full. That promise covers personalised pieces exactly the same as standard ones.
Contact us through the contact page with your order number, keep the packaging until the issue is resolved, and take clear photographs of the damage or the item received — they help us put it right quickly.
Change of mind
Changed your mind? Returns are accepted within 30 days of delivery, with no restocking fee. Contact us first with your order number and we will tell you where to send the item; it should come back in the condition it arrived in.
How refunds are paid
Refunds go back to the original payment method. Once a return or a replacement decision is confirmed, the refund is issued from our side without you needing to chase it, and your confirmation follows by email.
Questions about this document? Reach us through the contact page.