Here’s what to check before you order, what to do if something arrives damaged and how to understand returns for standard and personalised products.
Contact supportShipping rates, processing times, destinations, return windows and exceptions are operational policy—not marketing copy. This page is structured to make those terms easy to find. The live store policy and checkout must contain the confirmed current terms before publication; no delivery promise should be inferred from this overview.
Keep the object. Keep the story. That is the idea at the heart of Unsaid Memories.
Thoughtful by design. Clear about what is available today, what depends on the product and where a personal conversation can help.
Review the product description, personalisation choices, estimated processing time, shipping destination and final delivery estimate shown at checkout. Some products may be made to order or handled by different fulfilment partners.
Current estimates appear at checkoutSave the order confirmation and reference. If you need help, share the order number and the email used at checkout through the official support channel. Do not post order details publicly.
Have your order reference readyContact support as soon as reasonably possible and keep the packaging until the issue is resolved. Take clear photographs of damage and the item received. The support team can advise on the next steps under the applicable policy.
Document the issueReturn eligibility may differ for made-to-order, personalised, digital or otherwise customised items. Read the product-specific terms and the current returns policy before purchasing. Statutory consumer rights may also apply depending on your location.
Check terms before purchaseUse the Contact page and include your order reference. We won’t invent a delivery status or policy exception.
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