How can we help?

Find something you love, add it to your bag, and head to checkout. Checkout asks you to sign in (or create a free account) so your order, tracking, and addresses all live in one place.

You'll see the shipping cost for your exact items before you pay — nothing about the price changes after that screen.

We take card payment through Stripe, the same secure processor used by millions of stores. Your card is charged when you place the order.

You can save a card to your account for next time — the card itself is kept by Stripe, never in our database.

As soon as your payment is confirmed, your order is sent to the maker for your items. Almost everything at UnSaid is made to order — printed or crafted for you after you buy it, rather than pulled off a shelf.

You'll get a confirmation by email, and your order appears in your account with its status.

Because items go into production soon after payment, changes are easiest in the first hours. Contact us right away with your order number and we'll do everything we can.

If something can't be changed, our returns policy below still has you covered once it arrives.

Orders of $75 or more ship free. Below that, shipping is calculated at checkout from the live rates of the maker shipping your items, and you'll see the exact cost — and the delivery estimate — before you pay.

Each piece is made to order first, then shipped, so the total time is production plus delivery. Both depend on the item and its maker, which is why checkout shows a delivery estimate for your exact basket before you pay.

As a rough guide, most pieces arrive within about two weeks of ordering; your checkout estimate is the number to trust.

Different items are made by different specialist makers. When your basket spans more than one, each maker ships its pieces separately as they're ready — your account shows a tracking link for each package.

When your order ships, we email you a tracking link. You can also sign in and open your account — every order there shows its fulfillment status and, once shipped, the carrier and tracking number.

You have 30 days to change your mind. Returns within 30 days are accepted with no restocking fee — contact us with your order number and we'll walk you through it.

Then it's on us, always. A misprint, a defect, or damage in transit is refunded in full or replaced — that's guaranteed for every made-to-order piece, no time limit games.

Send us a photo of the problem with your order number and we'll sort it out.

Approved refunds go back to the card you paid with, through Stripe. Once we've approved it, your bank decides how many days it takes to land — usually a matter of days, not weeks.

In the Design Studio you choose a product, then add your words and artwork — upload a photo, pick from the art library, or describe a picture and let the studio create it. You arrange everything on the product, and the studio checks the print quality of your artwork before the design can be published, so what prints is crisp, not blurry.

When you're happy, the design is saved with your order, and the maker prints from the print-ready file the studio produces.

The preview shows exactly where your artwork sits inside the printable area of the real product. The studio flags artwork that would print soft or blurry before you can order it, so there are no unwelcome surprises.

Colors can shift very slightly between screen and fabric or ceramic — that's the nature of printing — but placement and scale are what you approved.

You can browse and fill a bag without one. At checkout we ask you to sign in or create a free account, so your orders, tracking, saved addresses, and payment methods are all kept together.

If you filled a bag as a guest and then sign in, your bag comes with you — signing in never empties it.

Sign in and tap Account at the top of any page. Your account page holds your order history with tracking, your saved addresses, and your payment methods — and the Account flyout at the top of the page gets you there in one tap.

Through our contact page — tell us what happened and include your order number if you have one. We reply within one business day, usually faster.

If your question is about an order, signing in first helps us find it immediately.

Complimentary shipping on orders $75 and over; otherwise shipping is calculated at checkout from the live rates of the maker shipping your items.

Everything is made to order first, then shipped — checkout shows a delivery estimate for your exact basket before you pay.

Returns are accepted within 30 days with no restocking fee, and misprints or damage are always refunded in full.

Once your order ships, you'll get a tracking link by email.

Tracking is also available in your account — sign in, open Account, and every order shows its status, carrier, and tracking number.

Our apparel runs true to size.

When in doubt, size up for a relaxed fit, size down for a closer fit.

Mugs and drinkware are sized in fluid ounces.

Tap Account at the top of any page to sign in right where you are — your bag, your place on the page, and any checkout in progress all stay exactly as they were.

Signed in, your account holds your orders and tracking, saved addresses, and payment methods.

Everything here is made to order. When you place an order, our maker partners produce your pieces and ship them to the address you give at checkout; your contract is with Unsaid Memories, and we stay responsible for your order end to end.

Prices are shown in US dollars and confirmed at checkout, including the shipping quoted for your basket. Orders of $75 or more ship free. Payment is taken through Stripe when you check out; your order is confirmed once payment succeeds.

Because pieces are made for you, delivery estimates are exactly that — estimates. The delivery option you choose at checkout shows the window for your basket, and your confirmation email carries your order reference for tracking.

If something arrives wrong — a misprint, damage, or a defect — tell us within 30 days and we will refund or replace it in full, personalised pieces included. Change-of-mind returns are accepted within 30 days with no restocking fee, as our returns policy sets out.

Designs you create in the studio stay yours. By publishing a design to a product you give us the licence we need to make and sell that product; you are responsible for having the rights to anything you upload.

These terms can change as the shop grows; the version in place when you order is the one that applies to that order.

We want everyone to be able to gather, preserve and share their stories here. The shop is built to work with keyboards and screen readers: pages have clear headings, images carry descriptions, and interactive elements can be reached and used without a mouse.

Text is set in sizes and contrasts chosen to stay readable, and the layout adapts from large screens down to a phone without hiding content.

If anything here is hard to use — a page you cannot read, a form you cannot complete, a step that only works one way — please tell us through the contact page. Accessibility reports go to the same support team as everything else, and we will help you complete whatever you were trying to do while we fix the barrier.

We review accessibility as the shop changes, and we treat a barrier you report as a bug, not a suggestion.

We keep only what the shop needs to work: your account details, your orders, and the addresses you save, so we can take payment, make your pieces, and deliver them.

A few small cookies keep the shop running — one keeps you signed in, one remembers your bag between visits, and one remembers the cookie choice you made in our cookie notice. If you allow it, we also use analytics cookies to understand which pages people visit, so we can make the shop better.

Your card details are handled by Stripe and never touch our database. Saved cards live at Stripe; we only keep a note of the brand and last four digits so you can recognise them.

You can shop and check out the same way whether you accept cookies or not — declining simply means we skip the analytics.